Key ResponsibilitiesProcess customer orders and manage distribution accounts accurately and timely.Prepare operational reports, customer work orders, shipping documentation, inventory records, and other required paperwork.Perform data entry and transaction processing for receiving, order allocation, shipping, inventory management, and billing activities.Rate domestic transportation bills and ensure accurate, timely customer and vendor billing.Monitor and trace orders, proactively communicating shipment status, delays, and issues to customers.Maintain damage records, backorder logs, and other operational documentation.Provide warehouse personnel with the information and documentation necessary to support receiving, inventory, and shipping operations.Serve as the primary liaison between customers, vendors, warehouse operations, and the office for order management, inventory, invoicing, and account-related inquiries.Build and maintain strong relationships with customers, carriers, and other service providers.Maintain inventory accuracy through system reconciliation, cycle counts, physical inventories, and accurate recording of inventory transactions in the WMS.Investigate and resolve inventory discrepancies, analyze inventory trends, and communicate issues that may impact customer service or operational performance.Monitor inventory levels and support inventory planning by identifying shortages, overages, obsolete stock, and other inventory risks.Support customer inventory reporting requirements, audits, inventory reviews, and service level agreement (SLA) commitments.Ensure compliance with customer requirements, inventory control procedures, Operational Process Standards (OPS), company policies, and applicable government regulations.Verify proper labeling, storage, handling, and documentation of inventory to maintain product integrity and operational accuracy.Participate in continuous improvement initiatives focused on inventory control, process efficiency, warehouse operations, and customer service.Escalate operational, inventory, customer service, or compliance issues to management when appropriate.Assist with special projects, research, filing, and other administrative duties as assigned.
